Returns & Exchanges
At King Ice, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and pristine jewelry items. If your piece doesn't meet your expectations, we provide easy options for exchanges or full refunds to ensure your style stays on point.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided to ensure secure and tracked transit back to our facility.
Package Your Items
Place the jewelry in its original King Ice packaging, including all authenticity cards and pouches, and seal it securely in a shipping box.
Receive Your Refund
After our quality assurance team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing