Frequently Asked Questions
Everything you need to know about your King Ice order.
What materials are King Ice products made of?
Our jewelry is crafted using premium materials, including 14K or 18K gold plating, .925 sterling silver, and high-quality handset stones like VVS Diamond Simulates or genuine diamonds for our premium collections.
How long does shipping take?
Standard domestic orders typically process within 1-2 business days and arrive within 3-5 business days. International shipping times vary depending on the destination and selected shipping method.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom jewelry and final sale items are not eligible for returns.
Does my jewelry come with a warranty?
Yes, King Ice provides a limited lifetime warranty on all jewelry items, covering manufacturing defects and accidental breakage under normal wear conditions.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with water, sweat, and chemicals like perfume. Wipe your jewelry with a soft microfiber cloth after each wear and store it in the provided King Ice pouch.
Do you offer international shipping?
Yes, we ship worldwide to over 200 countries. Shipping rates and estimated delivery times are calculated at checkout based on your specific location.